Refund policy

Returns, Exchanges and Refunds

Change of Mind Returns

Not in love? That’s fine! If you change your mind about the products you purchased from us online, we will refund the purchase price, or exchange those products, subject to the following conditions:

1. Products purchased from lickimat.com, including sale items can be returned at any time within 60 days of purchase by the customer with proof of purchase;
2. Items must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached). 
3. The returned items must not be gift cards or used items.
4. Due to strict quarantine laws, we are unable to receive goods that have been clearly used from outside Australia.
5. All refunds will be returned to the original forms of payment, otherwise an exchange or online store credit will be issued;
6. You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return.

Faulty Returns

We want you to be satisfied with your purchase but if the products are faulty, wrongly described or different from a sample shown, we’re so sorry! We will meet our legal obligations in the country in which the products were purchased. Just follow the returns process below.

Shipping costs may be refunded on faulty items where the customer provides proof of the shipping amount.

Returns Process and Other Returns

If you are unhappy with your purchase from our website lickimat.com for any other reason, you can return your purchase to: 

In Australia:

1/30 Ace Crescent
Tuggerah, NSW 2259
Australia

In Europe and the United States:

email us for delivery details.

Please include your name and date of purchase with the return and email us to let us know. 

We will refund your purchase price through the payment method you used with no questions asked.  Of course, we would really appreciate any feedback you have to give us. 

For any other refund enquiries, please email returns@lickimat.com. 

In all instances, please contact our returns department for instructions by emailing us:  returns@lickimat.com